Privacy Policy

Information We Collect

When you make a payment, we collect:

• Your name, email address, and phone number
• Your billing address (country, address, city, postal code)
• Transaction reference numbers and amounts
• Your IP address at the time of payment

We do not collect or store card numbers, CVCs, or PINs. These are entered directly on Bank Alfalah's secure payment page.

How We Use Your Information

• To process and confirm your payment
• To send you invoices, receipts, and payment notifications by email
• To comply with legal and tax obligations
• To prevent fraud and abuse of our service

Sharing

We share information only with:

• Bank Alfalah — to process your payment
• Email delivery providers — to send you receipts
• Government / law-enforcement authorities — when legally required

We do not sell your personal information.

Data Retention

Transaction records are retained for at least 7 years for tax and accounting compliance. You may request deletion of your account profile (but not transaction records) at any time.

Your Rights

You can request a copy of your data, ask us to correct it, or request deletion by contacting us at the email address on your invoice.

Cookies

We use only essential cookies needed to maintain your session and prevent fraud. No advertising or analytics cookies are set without your consent.

Security

All data is transmitted over TLS. Sensitive credentials are encrypted at rest using AES-256-GCM.

Contact

Questions about your data? Contact us at the email address on your invoice.

Changes

We may update this policy. The 'last updated' date is shown at the top of the page.